Refund policy

Every ELITE garb™ piece is printed or embroidered to order, so we handle returns differently than a warehouse brand. Here is exactly what we cover.

Damaged, misprinted, or wrong items

If your order arrives damaged, misprinted, or not what you ordered, email emg@enthrall.co within 30 days of delivery with your order number and a photo of the issue. We will send a replacement at no cost, or refund you in full if a replacement is not possible. You do not need to ship the item back.

Size exchanges

Wrong size? We offer one size exchange per item within 30 days of delivery. The item must be unworn, unwashed, and in its original condition. Email emg@enthrall.co with your order number and the size you need. You cover return shipping to us plus a $7.95 reship fee, and we produce the new size as soon as your return is scanned in. Check the size guide on each product page before ordering; our fits run true to size.

Change of mind

Because each piece is made for you, we do not accept returns or offer refunds for change of mind. Sale items follow the same rules as full-price items.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are refunded only when the error was ours. If a refund has not appeared after 10 business days, check with your bank, then email us and we will trace it.

Where to send exchanges

Once we approve your exchange, mail the item to: ELITE garb, 1533 Lewis St, Ste 219, Indianapolis, IN 46202. Use a tracked service and keep your tracking number; we cannot credit returns that do not arrive. If returning the item is impractical, say so in your email and we will handle it case by case.

Questions

Email emg@enthrall.co and we will get back to you.